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Posts tagged AIOps

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AI Engineering

Wiring AWS DevOps Agent into ServiceNow: The Observability-to-ITSM Loop

The layered AIOps pattern that displaces a legacy alert-correlation engine: CloudWatch and OpenTelemetry for telemetry, AWS DevOps Agent for autonomous RCA, ServiceNow as the system of record with write-back. Here's how the layers actually connect.

·11 MIN READ Read →
AI Engineering

AWS DevOps Agent: Build vs Buy for Enterprise AIOps

AWS DevOps Agent is GA and included with Support plans. But it doesn't replace your custom agents -- it complements them. Here's the hybrid pattern: what to buy, what to build, and how MCP bridges the gap.

·13 MIN READ Read →
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